Customer Testimonials
You have grand customers service I was treated with respect I love my Nissan Murano 2025
This dealership were friendly and nice and made me very welcomed. They were very happy to help me. They explained everything to me that I could understand and kept me updated on everything that they were doing.
Good service. Always easy,I would recommend Chevy dealership to anyone Stone takes dose a good job
Fast and friendly check in! Had me back on the road in no time!! I will be back for all my future services on my Chevy Silverado!
The service department was very professional and were able to schadule my car at latest time of the day.
The service department was very professional and were able to schadule my car at latest time of the day.
I'm from TX, & I resent the fact that for me to come in & get a car wash U charge me, in TX If U buy a car from the dealership U can go in anytime & get a free car wash , which while they are there waiting for their car to get finished the customers can be looking at new cars etc, it gets them in the dealership & it's a great coming back to buy another car benefit......thanks Jorie
I'm from TX, & I resent the fact that for me to come in & get a car wash U charge me, in TX If U buy a car from the dealership U can go in anytime & get a free car wash , which while they are there waiting for their car to get finished the customers can be looking at new cars etc, it gets them in the dealership & it's a great coming back to buy another car benefit......thanks Jorie
It was nice. I went home to wait for my car. I came back in the afternoon.
It is a long story but a WARNING to anyone wanting to buy a vehicle from Walla Walla Nissan!
In February of this year, someone backed into my car and totaled it. This led to being without my own vehicle and having to car shop with a moderate urgency.
I went to Walla Walla Nissan where their salesman, not only sold the car I had on hold from underneath me, selling it the night before I showed up for an appointment to view said car, but lied about the condition of the car I signed for.
When I showed up ... Read More DealerRater - Jun 4, 2026
They worked with us to get the deal done. They treated us fair I thought and answered all my questions that I had.
They worked with us to get the deal done. They treated us fair I thought and answered all my questions that I had.
The service center is excellent. The staff is very knowledgeable and caring. They make you feel welcome.
Easy to schedule and work with.. Been using them for the last 6 or so vehicles..
Everyone was helpful, professional and friendly. I am always favorably impressed by your work and honesty.
They where awesome and so helpful what a blessing I would definitely purchase and other car from them and I'll be telling everyone else as well
They got me in 15 minutes early. Very pleasant staff, kept me informed as to progress on my vehicle. Informed me about 2 voluntary recall issues, that I said yes to. Will return!
Super easy to check in and super friendly all around great service! Definitely will recommend!
Excellent will definitely go back Perfect experience they got my truck in and out and on top of that they washed it complementary perfect customer service
The team was very punctual and listened to what we wanted and got the payments close to where I wanted it.
Always have had excellent and friendly service for my Pathfinder that was purchased there. Look forward to next time.
He was very informative about my car and even got my oil changed one last time before my warranty was expired. Best car dealer place.
I don't think I would ever buy another car from this dealer. Would not recommend it to others. The price was fair. Staff did the bare minimum for the customer. Shorted us a key fob which cost me 500.00. Promised to send link for vehicle manual. Did not. Cost me 65.00 to purchase. The staff was not concerned about our needs. The vehicle also had washer fluid defect. Car is currently in a shop for warranty work. Need I go on.
Jose is excellent and always accommodating. Exceedingly polite, and always goes above and beyond with his customer service. Top tier, which is rare these days.
Monica and Eric were extremely patient and personable. My husband and I really appreciated Monica's low pressure, friendly and genuine service. We also felt at ease with Eric, he had a lot of knowledge and did everything he could to work with us to make sure we left happy.
Very helpful especially understanding the type of vehicle needed. Not high pressure and helped alot with the electronics as we are older and tech challenged. I did not see Monica's name, but she was wonderful and very patient, with all my questions.
Quick and smooth To the point, quick responses and answered all my questions. Well informed
After some initial confusion about the used car I went in to see, everyone I was in contact with was super friendly and professional. I love that I got a great deal on my old car and got a pretty big bow on my new Nissan Kicks!
These guys managed to male the impossible possible. Wonderful crew to work with. I would recommend them to anybody I meet looking for a car
It was a great experience overall working with Nissan of Walla Walla. Coby is an amazing employee and got me the car I wanted.
?????????? The only vehicle another dealership said I qualified for was a basic 2020 Buick Encore at nearly 30% interest. When they showed it to me, I couldn’t even sit in it fully due to claustrophobia—which I had explained multiple times. I had originally wanted a larger SUV like a Durango, but was told that wasn’t an option. Then I came to Chevrolet Nissan of Walla Walla (chatgpt://generic-entity?number=0)—and everything changed. Dominick and Misty actually listened. They treated me with respect and worked hard to find the right fit. I ended up in a fully loaded 2024 Mazda CX-9 ... Read More DealerRater - Apr 1, 2026
It’s close to my home and it’s a very clean place and friendly
Nice people They did a great job they were nice and I would recommend them
They worked hard to get me into something I would be happy with. They went the extra mile and were extremely flexible.
They were excellent to work with! It took longer to fix the timing belt in our car, and they kept us informed about what was happening.
One word 🤣🤣anwsome and so be it, their a great bunch of folks to work with
Jose was amazing! I told him my concerns and he got me in and out within 2.5 hours which is unheard of for a dealership. the pricing was very reasonable and he moved with extreme integrity. I would definitely recommend his service to anyone as he is great at what he does. My only recommendation would be for the customer service waiting area to add snacks and offer bottled beverages along with coffee as its bare. There was only chairs and a television that wasn't on at 11:30 am. I was not offered any refreshments during my wait time.
They were great, very helpful, fast efficient. Got me approved for a loan despite my low credit score. They got me into the exact vehicle that I wanted!
The Service Department was very helpful and accommodating. Answered all my questions. Love that they can work on my Infiniti here in town and I don't have to drive 6 hours to the nearest Infiniti dealership.
Super polite and easy to work with. Very patient easy-going great team. Nissan and Chevy Walla Walla are professionals in great people to work with
Exceptional service provided Friendly and informative, they even washed my vehicle before I picked it up
I had a good time dealing with this dealership. They didn’t treat me like I didn’t know anything. I would recommend them to anyone
Good Service Good costumer service Offer food Nice clean restroom Nice personal A lot variation of vehicles
Fast and friendly service performed, Jose and Maria are very knowledgeable and friendly. The team at the Nissan service department is amazing and I highly recommend them to everyone.
They are great! I have never had bad experience there. They are always friendly to me.
Lies, and unresponsive This dealership is the worst I have ever delt with, said they would call me twice with no call, left my problem unresolved
They were able to get me in on the engine recall in with short notice. The work was done quickly.
The whole experience was amazing. From Stone, my salesman, to Misty, the sales manager, it was the best car buying experience I've ever had! I worked in the automotive industry for over 25 years as a Service Manager & Service Director. This team is what I always strove to make my team. Their attention to detail and the care they gave all through the process was impeccable. I would highly recommend them to anyone and when I'm ready for another vehicle, I won't go anywhere else. Thank you.
They were a god send. They got me exactly what I wanted just by telling them a few hints 8n what ik looking f9r. The customer service was amazing
Very smooth and easy to deal with and super friendly Will definitely be buying another car from them
They went above and beyond and worked hard to fix my truck and fit me in , they were very accommodating
The dealer ship replace everything that I was concerned about the rotor had a factory default and they even replaced those. Out standing of them to do necessary work. Not more brake noise!
The service was great. My truck was in and out of the shop in a timely manner.
No pressure environment. Very helpful in finding me a more economical truck that fits my budget. And, a really good price for my trade in
On time start to servicing. Informative communication of what had been done. Asked a few questions which Jose helped resolve right away--adjustment of headrests and rehooking 'apron' behind driver seat.
It was pretty good, and the process easy I found the car than I want, and they help me with the finance process very well
Excellent customer service! I would like to sincerely thank Nissan for the outstanding customer service. The efficiency, professionalism, and positive attitude made a big difference. It was a pleasure working with Nissan.
The sales process was extremely smooth overall. I do feel like we were probably taken advantage of, as the purchase options that were presented to us kind of forced us into a warranty and gap insurance policy that ended up costing us a lot of money - felt like they were trying to max out our payment based on what we said we could afford. After getting the car home and finding out it had a check engine light, the support was extremely poor, and the communication was worse. I did not hear anything unless I reached out, and then ... Read More DealerRater - Jan 14, 2026
Matt was a great person who was professional.and did a timely installed my part
Brougt us a vehicle that they knew was overheating They were horrible kept brought us a car that was overheating
I was bringing someone else's care in who needed a little help getting back on their feet. I did some work on the car but needed the work I did programmed into the computer. Chevrolet of Walla Walla gave me a huge discount on the programming as a community service. They were great to work with!
They were right on and had me a deal in no time. Would definitely recommend them
Great experience Great experience. Quick and easy process. Wasn't to pushy either so I appreciated that.
Fast and friendly, very efficient with their repair processes and very detailed orienentied. High recommend them for all vehicle servicing and repairs.
They got me in really quick and did my service fast and were really nice and explained everything for me!!
Nissan is wonderful. You need to fix your app. This is the 6th time I have rated it. Thank you, no more reviews please.
They got my vehicle in and out in a timely fashion and even washed it for me too. They always treat my family with respect and kindness, I can not emphasize on how well they treat their customers and their vehicles. Highly recommend them for your vehicle needs.
The left hand didn’t seem to know what the right was doing and I kept getting passed from one to another. Everyone was very nice, but it took forever to complete everything for my used car purchase.
Fabulous. Went out of there way to help us Wonderful great very knowledgeable and very nice.
Everything was completed in a timely and curious manner. Well done by everyone involved. Very good job
Nissan Walla Walla did a thorough analysis, kept me informed timely, Graciously gave me an estimate of parts and labor. I was given a ride while waiting, offered to pick me up afterwards. I gave these guys a 5 out of 5. One advice: As soon as a customer enters the service office, drop whatever, look him in his eyes and smile: “May I help you?”
Everybody At Nissan is really friendly and very helpful I’ve had nothing but great experiences 🙂
They take financial information and cobe called my son in law who is not on my reference list and shared private information! Management did nothing. I wanted to trade and spike to misty about it and she was going to call me back and NEVER DID!
Job not completed only 1 blower motor speed out of 7 told it was done
They made everything very easy Monica Martinez was the salesperson who made the final deal she made it so easy
Friendly staff, quick work, shuttle to home and back. Much improved, and much appreciated. Will be back, so helpful
Fast friendly and very professional They went out of their way to bring me to my new car. Loved the way they explained everything to me perfectly
Seamless and friendly. They were accommodating see that I came from out of state. Everything was done in a timely manner.
I like the way the people that work there attend you with a good actitud and a smeems like they enjoy their jobs. God bles you all.
Easy to work with, Vehicle knowledgeable, NO pressure!! Information requested was shared! The car was DETAILED, it looked NEW
Great service as usual. I would go there again and recommend them to my friends and family.
It was good They were helpful and nice They were respectful and answered all my questions
The issue with the vehicle was resolved fairly quick and price was good. Would recommend!
Extremely professional with excellent communication. A wonderful team that I would confidently recommend any time.
From the start of this purchase to the end was undesirable. To start the communication was not horrible. I
felt pressured into buying a car that I’ve never seen because I don’t have great credit. Instead of telling me that they added money on the sale price to offset all of the incentives that were put on there. Now this car is thousands of dollars over blue book value just because I have not great credit and for them to get a sale. when they said they were going to deliver my car I assume that they were ... Read More DealerRater - Nov 18, 2025
Very professional and they provided a smooth service I would recommend walla walla nissan chevrolet to all my friends and family.
Stone,Jose, Eric, and Misty were all great! Treated us very fairly, made us feel like part of the family.
The work was done quickly, fixed the problem, and cost less than we anticipated. We are very pleased.
It was quick and efficient. I had a question about payment and I was pleased how they figured out the answer.
Presupuesto muy caro, por encima del valor del carro, busque otra alternativa mucho mejor barato.
They made the buying process extremely easy, were persistent in taking care of my vehicle needs, and communicated well with me. With Izzy’s assistance, I completed almost everything online, so it only took about 15 minutes to get my truck once I arrived to pick it up. I feel like I received top notch service.
Great service and very friendly staff. And the deal didn't take all day to make.
Were there for oil change. Everyone we came in contact with asked if anything they could help us with. Polite and friendly.
The salesman listened to what I needed in a vehicle however he didn’t know exactly what was done to the vehicle that I was buying. Financially, they worked it out so that we could afford the vehicle we needed.
Dealership did a good job and communicated timely. No issues and service Was completed quickly.
Excellent customer service. Worked with me and got me into a brand new car. Drove it to me and took my old one.
Quick and efficient. I was well taken care of, no shenanigans just respectful, competent good work
It was a great experience. I would recommend Stone to anyone looking to get a car.
Had to wait 2 weeks to get in to service my car. It got to the point where my car would shut off while driving so it was frustrating to wait so long and even when I had an appointment it took all day. We were contacted to say it would be the next day but then received a call back that it was finished, so it just seemed disorganized.
They went above and beyond to help me. I think her name was June, she was amazing.
